Shipping Policy

Effective January 1, 2021

Mooala.com Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer free flat rate shipping on orders over $20 within the United States. At this time we do not offer any expedited shipping rates.

International Shipping

At this time, we do not ship to any countries outside of the United States.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@mooala.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

At this time, we do not ship to any P.O. boxes, and Mooala communicates this on each product page. Should a customer enter a P.O. box into the shipping address, we cannot guarantee the shipment’s delivery, and the customer will be responsible for any additional shipping charges. The order will not be refunded.

 

Shipping to Military Bases & Diplomatic Addresses

We can ship to military or diplomatic address APO, FPO, DPO, but the shipping speed may vary on location and can take up to 6 business days to arrive.

Refunds, Returns, and Exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help! At this time we do not have a return or refund system in place, but in the event that you are dissatisfied with your purchase, please reach out to us directly at info@mooala.com. We pride ourselves in creating the best, quality plantmilks on the market, and want to ensure that your experience with Mooala products meets those standards.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mooala.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution

If you have any further questions, don’t hesitate to contact us at info@mooala.com.

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